We Listen to You

In an effort to make your sales and service experiences the best they can be we have implemented a process where we email a survey to  each customer a week after their visit. We are attempting to pinpoint areas in our dealership or service center that may need work as well as commend those staff members who made a customers experience better.

While most of our responses look something like …..
“Over all great experience Thanks” or “Everything went smooth. Love our new camper!” or even the occasional “Everything was great. I like the fact that you can deal with one of the owners. I will recommend your dealership to others”.

But occasionally we will get a few complaints such as “The used camper was not as clean as I hoped it would be” or “The walk through took too long”. We appreciate all constructive criticism and work with our managers and employees to try and correct any shortcoming we may have. For example, we hired 2 new detail workers to assist in cleaning the pre-owned trailers so that every trailer that leaves our lot is in the best condition it can be. We also have retrained our walk-through demonstrators to make a more seamless and less time consuming presentation while still covering all of the important aspects. We hope that you will let us know how your experience was at our dealership or service center and we look forward to working with you again!