Contact Us
Chat
Schedule Service

FAQ

Sales FAQs

We use independent transport companies that will deliver to Indiana and the immediate surrounding states. They only transport. They do not perform set-up, leveling, etc. If you require further distances, we can refer you to national transport companies.

We do not have in-house mobile service. Most of the time we can refer you to independent mobile service companies, or assist you with obtaining service through the manufacturer.

New Castle, Indiana is our only store.

With our volume buying power and strong manufacturer relationships, we’re able to offer large savings and transparent pricing year-round. We also have no dealer fees, so the price is the price.

Most of our manufacturers have designated times for customer tours. However for the best customer experience, they prefer that our sales staff call ahead to make an appointment for you.

Unfortunately the banks we work with require their paperwork to be completed at the dealership for privacy and security reasons. And we feel it’s important for you to complete your purchase with the benefit of a complete product orientation and dealership experience.

Service FAQs

There are a few common issues to look at for the auto-leveling system. If the display shows a “LF Jack” error code, this is a default error code in the system. It doesn’t always mean to look at the LF jack. The most common issue is the RV was too far off level to begin with. To correct you will need to: 1. Re-home the system to clear the error follow this link: Click Here
2. Relocate the RV to a more level spot. While it is true that it’s a leveling system, you are still required to be parked on a reasonably level location. If you cannot relocate, you can use leveling blocks under the tires (be sure to put the same height of blocks under the jacks to compensate).
3. Ensure that your battery is fully charged and not disconnected. Plug into your shore power source if available. Here is a video showing how to re-home the system: If there is a specific error on the display i.e. “out of stroke”, “low voltage”, you can find answers to those issues and a lot of other great information here: Click Here

 There are a couple different common issues to look at with residential fridges working off battery power. The inverter may have a separate battery disconnect that needs to on for the inverter to have power. The battery voltage needs to be above 10.5 volts dc. If it is reading below 10.5 volts dc you will need to plug it into the charge line of the truck or shore power to recharge the battery. Make sure your main battery disconnect is on as well.

There are many variables that play into holding tank sensors. If you just emptied the tanks there could still be residual moisture from condensation on the tank walls causing a false reading. If you have full hook up, make sure you aren’t leaving the holding tanks open all the time. You need to allow them to fill at least half way for the chemicals to do their job. If you leave the tank valve open, the solid matter can pile up in the tank while the liquid runs off causing it to harden against the tank walls. It is extremely important to use the proper chemicals and toilet paper designed for RV's. If you have a sewer flush built into the system, use it to help keep the tank rinsed clean.

Trailer tires have a 3 to 5 year life. This time will depend on travel, how it is stored (direct sunlight, air pressure, etc.), and maintenance of the tires. Dry rotting on the sidewall is the most common issue with aged tires. You can check the DOT number on the sidewall of the tire for the manufacture date. It is a four digit number after the initials DOT. The first two numbers is the week it was made and the last two is the year. For example if it says 3419 it was made the 34th week of 2019. Replace them if they are over 5 years old regardless if they look “good enough”.

It is fine to leave on as long as you do proper battery maintenance. Most RV/Marine batteries are lead acid batteries and require refilling the cells with distilled water. They can boil the water out of a battery when on for extended periods of time. Newer converters installed in RVs now have multi stage charging built in that is based off load. If the RV is sitting unoccupied with no change in amp draw, the converter will charge at a significantly lower rate. As soon as it sees a fluctuation in amp draw it will “ramp up” its charging rate. It is important to remember that some things in RVs require a battery for operation (i.e. slide out motors, power jacks) but most of all the other components do not require the battery for operation.

Parts FAQs

No, we have some pre-cut and blank keys in stock. If we don’t have it we can order it In.

Yes, but please do not bring the tank inside.

No, but most new units do come prepped for Wi-Fi boosters or an LTE router

Take a “box to box” measurement so measure the unit from the back to the front excluding the A-frame. Add 1 foot to your measurement if you have a spare tire or ladder mounted on the back.

Do you have the lights on the truck turned on? Not AUTO but ON. Check all connections on both the truck and trailer to make sure they are connected properly. If your problems still aren’t resolved our parts/service team would be happy to try and help you fix the issue.

Finance FAQs

RVs are luxury items, so the lenders look at credit with more stringent guidelines. The terms may be shortened with below average credit, and the rates will be higher. If you are struggling to get approved for an RV loan you may want to save more money to make a larger down payment. Borrowing less money reduces the risk to the lender and increases chances of an approval.

Most lenders would prefer 10% to 20% down. This can be from either cash or trade equity. There are programs that offer less, but with that comes higher interest rates.

Yes, insurance is required to complete the transaction with the lender.

Terms are based off of the amount that is financed. They can be as short as 4 years and as long as 20 years. Loans between $10,000 and $15,000 are usually 10 year terms, $15,000 to $25,000 are usually 12 year terms, $25,000 to $50,000 are usually 15 year terms. 20 year terms require higher down payments, but are possible over $50,000. It is important to note that with a 20 year term if the unit is traded in within the first 3 years there will be no equity in the trade.

Even though we are not the final say for an approval from one of our lenders, we do have a program that helps our customer know if they should qualify. We have a what is called Quick Qualify, which does not require sensitive information like social security numbers. This will not show up on the bureaus as a hard inquiry on your credit. Then we can determine from that information what approvals for the loan should look like to each individual customer.